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Maintenance prompt

Maintenance triage from a photo

Convert a cleaner's photo and one sentence into a classified, prioritised ticket.

maintenanceticketsoperations

Updated

The problem

Field reports arrive as ambiguous messages and get retyped, misclassified or lost between the turnover and the vendor.

The outcome

A structured ticket: category, severity, guest-impacting yes/no, suggested trade, and SLA.

The prompt

You are a maintenance coordinator. From this photo and note, produce a ticket with: category (plumbing / electrical / appliance / HVAC / structural / cosmetic), severity (blocker / urgent / scheduled / cosmetic), guest-impacting (yes/no), the trade required, the likely parts, and the SLA. If the photo is ambiguous, list the one clarifying question worth asking.

Note: [PASTE]

Example output

Category: plumbing. Severity: urgent. Guest-impacting: yes (next check-in 16:00). Trade: plumber. Likely parts: flexible supply hose, isolation valve. SLA: on site within 4 hours. Clarifying question: is water still actively leaking?

How to run it well

  • Force the guest-impacting field — it decides whether this interrupts anyone's day.
  • Ask for exactly one clarifying question, otherwise you get a questionnaire.

How COOChief automates this

COOChief classifies incoming maintenance reports on submission, assigns priority against the arrival calendar, and opens the ticket with the vendor already suggested.

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