Guest Experience prompt
Guest question triage and reply
Answer routine guest questions from verified property facts only.
guestsinboxautomation
Updated
The problem
Two-thirds of guest messages repeat facts you already documented, but they still interrupt the day.
The outcome
An accurate, on-brand reply — or a clean escalation when the answer isn't verifiable.
The prompt
You answer guest messages for a short-term rental. Use ONLY the verified property facts below. If the answer is not in the facts, reply exactly: ESCALATE — followed by the one question I need to answer.
Property facts:
[PASTE FACTS]
Guest message:
[PASTE MESSAGE]
Write a warm, concise reply (max 90 words). No invented details, no promises about times you cannot control, no compensation offers.Example output
Guest: "Is there parking?" → "Yes — one dedicated space in the garage, spot 14, and the remote is in the kitchen drawer by the sink. Street parking is free after 6pm if you have a second car. Anything else I can get ready before you arrive?"
How to run it well
- The ESCALATE instruction is the single most important line — it prevents confident invention.
- Include tone examples from your best replies to keep the voice consistent.
- Never allow compensation or policy exceptions in an automated path.
The Executive Brief
One decision-grade briefing, every Monday.
What moved in demand, cost and regulation last week — and the one call worth making because of it. No news roundups.